Shipping policy

All orders are currently processed within 1 to 3 days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Please note shipping times are estimates only, not guaranteed and do not include processing times.

Our standard shipping method is untracked via Canada Post to ensure affordable rates. You can upgrade to tracked shipping during checkout for added peace of mind.

Domestic Canadian Shipping

Shipping times within Canada: 1 - 14 business days. Free shipping on order of $35.00 CAD or more.

International Shipping

Shipping times to the USA: 5 - 14 business days. Free shipping on order of $50.00 CAD or more.

*Please note that Small Packet™ USA – Air is untracked mail.

Rest of the World: 1 - 6 weeks, depending on your country.

Note: Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Hourglass Planners is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number (if applicable) you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 30 days of receiving your shipping confirmation email, please contact us at contact@hourglassplanners.com with your name and order number, and we will look into it for you.